Troubleshooting FAQ
When something goes wrong, check the items below in order. Most issues are resolved within 1–2 minutes.
First of All — Look at the LED
| LED Pattern | Status | Fix |
|---|---|---|
| Off + working normally | Normal | — |
| Blinks once every 3 seconds | Internet is fine, but it is retrying the server connection | Leave it and it will recover automatically (usually within a few minutes). Remote and buttons work normally in the meantime |
| 1 second on + 1 second off, repeating | Cannot connect to WiFi (router) | Check the router's power/distance → if you changed routers, see Changing Your Router |
| 3 quick blinks + pause, repeating | Server registration has been lost | Re-register with the app (2. Registering Your Device) — it sometimes recovers automatically |
| Won't turn on at all, unresponsive | Power problem | Check the adapter/outlet, reconnect the power |
Frequently Asked Questions
Q. The app can't control it (but the remote works)
This is an internet/server connection problem. The blind tries to recover on its own, so wait a few minutes. If it still doesn't work: ① check that your home internet is working → ② restart the router → ③ reconnect the blind's power.
Q. I changed my WiFi router / I changed the password
See 6. Changing Your Router. (If the new router has the same name and password, it reconnects automatically.)
Q. The slider % position is off / it only goes to 0 and 100
The Upper/Lower Limit Setup has not been done. Please complete 2-1. Upper/Lower Position Setup.
Q. It stops partway while going down
If there is an object in the way, it stops automatically to protect the motor. Remove whatever is blocking it (a drying rack, a plant pot, etc.) and run it again.
Q. It moves slightly every time I turn the power on
This is normal. When you connect the power, the motor performs a check by rotating a tiny bit left and right. 👉 If you see this movement, it means the motor itself is fine. If control still doesn't work, it is most likely a WiFi/communication problem rather than a motor failure.
Q. I want to delete a device from the app
Tap the ⚙ next to the zone name → [Delete Device] → select the blind to remove → [Delete Selected]. (To use the device again, re-register it via 2. Registering Your Device.)
Q. I want to start over from scratch (factory reset)
Press and hold the button on the device body for 5 seconds or more. All settings (WiFi, registration, remote) are erased and it returns to a new-product state → start again from 2. Registering Your Device.
If That Still Doesn't Solve It
When you contact us, telling us the name on the device label (EZS...) and the LED status helps us assist you much faster. The motor unit comes with a 2-year free warranty.